Personal Banker - Berryville, AR

Equity Bank Limited - Berryville, AR

Full-time - Entry Level

Berryville, AR

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Personal Banker at Equity Bank is responsible for building and maintaining client relationships, delivering banking products and services tailored to individual client needs, and ensuring a superior client experience. This role involves conducting professional conversations with clients, promoting bank products, and adhering to compliance regulations while working in a team-oriented environment.

Responsibilities

• Build Client Relationships
• Conduct professional client conversations that build and sustain trust and credibility.
• Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
• Recommend and provide accounts, loans, and services that match clients' financial needs.
• Promote bank products and services within and outside the bank.
• Proactively make referrals to bank partners that result in additional revenue to the bank.
• Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
• Adhere to operating procedures and protocols.
• Deliver a Consistently Superior Client Experience
• Demonstrate excellent customer service skills.
• Behave in a manner to create a welcoming, engaging, professional environment for clients to experience.
• Proactively resolve client issues in absence of or as directed by Bank Manager.
• Respond to routine client inquiries and requests.
• Perform teller duties as needed and process client transactions.
• Approve transactions for other employees within your assigned authority limit.
• Assist with bank opening and/or closing as directed.
• Demonstrate Compliance with Applicable Laws and Regulations
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Actively work with clients to understand each client's normal account activity, as appropriate for this position.
• Complete periodic compliance training.
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Ability to travel to Wichita, KS during first week of employment for required week-long training.

Benefits

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits