Synovus - Statesboro, GA
posted about 2 months ago
Part-time,Full-time - Entry Level
Statesboro, GA
Credit Intermediation and Related Activities
About the position
The Personal Banker I position is an entry-level role focused on building proficiency in transaction, sales, and service functions within a banking environment. The role involves processing transactions, providing exceptional customer service, and consulting with customers to maximize sales potential. The banker will spend approximately 80% of their time on transactional and service functions and 20% on sales and relationship-building activities, contributing to the financial growth of the branch while ensuring compliance with banking regulations.
Responsibilities
- Proactively greet customers to establish a connection and develop rapport, providing outstanding personalized customer service.
- Assess customer needs and educate them on digital strategies, directing them to appropriate service areas or banking representatives.
- Execute a variety of customer transactions accurately and efficiently while maximizing sales potential.
- Assist customers with inquiries and provide issue resolution in a professional manner.
- Thank each customer for their business and treat every individual as a valued customer.
- Assist customers with routine inquiries regarding account balances and account information.
- Cash checks and process withdrawals, ensuring verification of signatures and balances.
- Prepare official checks and money orders, and refer customers to an officer for authorization when needed.
- Count, check, and package coins and currency, balancing the cash drawer at the end of the day and reporting discrepancies.
- Check night depository bags and record information accurately.
- Accept retail and commercial deposits, verifying cash and endorsements, and provide receipts to customers.
- Listen carefully to customers to understand their financial priorities and promote bank products and services accordingly.
- Optimize customer relationships by referring customers to branch team members for cross-selling opportunities.
- Participate in daily kick-off and huddle activities, weekly sales meetings, and training activities.
- Support sales campaigns and bank initiatives, sharing product information and sales tips.
- Champion the digital strategy and engage customers with in-branch digital tools.
- Adhere to branch operations standards, policies, and regulatory guidelines to protect against risk.
- Maintain professionalism in appearance, punctuality, and behavior, and keep a clean, organized work area.
Requirements
- High school diploma or equivalent.
- Six months of customer service, sales, or related work experience, or completion of one year of college/vocational school in lieu of work experience.
- Knowledge of bank operations, policies, and procedures, as well as federal bank regulations.
- Knowledge of bank products and services.
- Strong customer service skills and aptitude for consultative selling.
- Strong listening and comprehension skills to identify customer financial needs, goals, and objectives.
- Strong interpersonal skills to establish rapport with customers.
- Attention to detail with the ability to manage time and multi-task effectively.
- Mathematical skills and proficiency in Microsoft Office software products.
Nice-to-haves
- Experience with cash handling is preferred.
Benefits
- Health insurance
- 401k plan
- Paid holidays
- Paid time off
- Professional development opportunities
