About the position
Jump start your career at Equity Bank! We are currently hiring energetic, team-oriented, and community-focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank, we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. As a Personal Banker, you will be responsible for building client relationships through professional conversations that foster trust and credibility. You will discover key life events happening with clients to ensure that the bank's products and services are meeting their financial needs. Your role will involve recommending and providing accounts, loans, and services that match clients' financial needs, as well as promoting bank products and services both within and outside the bank. You will proactively make referrals to bank partners that result in additional revenue for the bank, while demonstrating operational soundness to minimize risk exposure or loss and maintain quality production. Delivering a consistently superior client experience is paramount. You will demonstrate excellent customer service skills and create a welcoming, engaging, and professional environment for clients. Proactively resolving client issues, responding to routine inquiries, and performing teller duties as needed will be part of your daily responsibilities. You will also be expected to understand and follow applicable laws and regulations, including the Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, and Anti-Money Laundering regulations. Regular and reliable attendance is essential, and you may be assigned other duties as required.
Responsibilities
- Build Client Relationships
- Conduct professional client conversations that build and sustain trust and credibility.
- Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
- Recommend and provide accounts, loans, and services that match clients' financial needs.
- Promote bank products and services within and outside the bank.
- Proactively make referrals to bank partners that result in additional revenue to the bank.
- Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
- Adhere to operating procedures and protocols.
- Demonstrate excellent customer service skills.
- Behave in a manner to create a welcoming, engaging, professional environment for clients to experience.
- Proactively resolve client issues in absence of or as directed by Bank Manager.
- Respond to routine client inquiries and requests.
- Perform teller duties as needed and process client transactions.
- Approve transactions for other employees within your assigned authority limit.
- Assist with bank opening and/or closing as directed.
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
- Actively work with clients to understand each client's normal account activity, as appropriate for this position.
- Complete periodic compliance training.
- Perform other duties as assigned or required.
Requirements
- High School Diploma or equivalent
- Previous banking experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions
Benefits
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/ Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
