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New Mexico Educators Federal Credit Union - Santa Fe, NM
posted 4 days ago
About the position
Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! If you are looking for an opportunity to join our team, our Personal Banker role might be right for you. You will be a trusted financial resource to existing and potential members by assisting with routine financial transactions at an exceptional service level. You will use a consultative approach to evaluate, educate, and fulfill member financial needs, referring members to specialized departments when necessary. You are experienced with and adaptable to all Teller and Platform functions. To thrive in this role, you should have one to three years of previous banking or related experience. This position is a mixture of excellent member service, problem solving, and education. In this role, you will identify and educate members on additional products and services the Credit Union can offer them. If you enjoy working with members, coming up with innovative solutions, and are organized and thrive on accuracy, this might be the role for you.
Responsibilities
- Assist with routine financial transactions at an exceptional service level.
- Evaluate, educate, and fulfill member financial needs using a consultative approach.
- Refer members to specialized departments when necessary.
- Identify and educate members on additional products and services offered by the Credit Union.
Requirements
- 1 to 3 years of previous banking or related experience.
- Knowledge of Teller and Platform operations.
- Exceptional service delivery ability.
- Accuracy in numbers, procedural detail, processing and balancing negotiable instruments.
- Ability to handle multiple responsibilities and meet deadlines.
- Ability to deal with sensitive information and handle problem resolution.
- Ability to adapt quickly to change and proactively communicate.
Benefits
- Health and wellness options
- Competitive 401(k) matching contributions
- Professional development
- Tuition assistance
