Personal Banker

PNC - Mesquite, TX

Full-time - Entry Level

Mesquite, TX

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As a Personal Banker at PNC, you will play a crucial role in strengthening customer relationships through a defined sales process. This position involves engaging customers in sales conversations to identify appropriate financial solutions, ultimately enhancing customer loyalty and driving new revenue. You will work within PNC's Retail Branch Banking Network in Mesquite, Texas, and are expected to foster an inclusive workplace culture where all employees feel respected and valued.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Drive proactive sales conversations through internal and outbound interactions.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire and retain relationships.
• Create customer loyalty through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on managing financial transactions using technology and resources.
• Apply product and procedural knowledge to solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment.
• Participate in branch daily operations, ensuring efficiency and accuracy.

Requirements

• 1+ years of related experience in banking or customer service.
• High school diploma or GED is preferred but not required.
• Knowledge of banking products and services.
• Ability to manage multiple priorities and effective communication skills.

Nice-to-haves

• Bilingual in Spanish is preferred.
• Experience in proactive sales and customer service.

Benefits

• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Short and long-term disability protection
• Employee and spouse/child life insurance
• Pension and stock purchase plans
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service.