PNC - North Huntingdon, PA
posted 2 months ago
Full-time - Entry Level
North Huntingdon, PA
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
As a Personal Banker at PNC, you will play a crucial role in strengthening customer relationships through proactive sales and service activities. This position focuses on engaging customers in sales conversations to identify appropriate financial solutions, ultimately enhancing customer loyalty and driving new revenue within PNC's Retail Branch Banking Network.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Manage the customer experience by identifying opportunities to improve financial wellbeing.
- Collaborate with ecosystem partners to grow customer share of wallet.
- Drive proactive sales conversations through internal and outbound interactions.
- Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
- Leverage ecosystem partnerships and community Centers of Influence to acquire and retain relationships.
- Create customer loyalty through a differentiated customer experience.
- Perform lobby engagement activities to connect with customers and position PNC products.
- Educate customers on managing financial transactions using technology and resources.
- Apply product and procedural knowledge to solve customer problems effectively.
- Manage risk through adherence to policies and procedures.
Requirements
- 1+ years of related experience in banking or customer service.
- High school diploma or GED preferred, but not required.
- Knowledge of banking products and services.
- Strong communication and problem-solving skills.
Nice-to-haves
- Accountability
- Client Loyalty
- Customer Experience (CX)
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Benefits
- Medical/prescription drug coverage with Health Savings Account feature
- Dental and vision options
- Life insurance for employees and dependents
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance programs
- Robust wellness program with financial incentives
- Paid maternity and/or parental leave
- Up to 11 paid holidays each year
- 15 to 25 vacation days each year depending on career level and years of service.
