As a Personal Banker at KeyBank, you will serve as a problem solver, trusted advisor, and partner to individuals and businesses within the community. Your role will involve engaging clients in meaningful conversations to uncover their financial needs and provide tailored guidance and solutions that promote their financial wellness. This position requires a proactive approach, as you will be expected to reach out to clients through calling efforts in addition to in-person interactions. You will work collaboratively with the branch team to attract new clients and deepen relationships with existing clients, ensuring they feel confident in their financial decisions. The Personal Banker is expected to embody a strong client experience culture, being fully present with every client and teammate. You will listen for opportunities to enhance clients' financial wellness and provide customized recommendations. Achieving individual activity, behavior, and outcome expectations is crucial, as is the ability to open personal and business accounts, including various deposit products and lending options. Building strong partnerships with branch teammates and other business partners will be essential for client acquisition and relationship deepening. Compliance with operational, risk, security, and audit procedures is a key responsibility, as is supporting branch operations by assisting with client transactions on the Teller line when necessary. You will also participate in team meetings and debriefs, contributing to a collaborative work environment. The Personal Banker role is dynamic, with responsibilities that may evolve over time, requiring adaptability and a commitment to KeyBank's values and ethical standards.