Personal Banker

Peoples Bank - Point Pleasant, WV

Full-time - Entry Level

Point Pleasant, WV

101-250 employees

Credit Intermediation and Related Activities

About the position

The Personal Banker position at Peoples Bancorp Inc. is a professional selling role in retail banking focused on attracting new customers and retaining existing relationships. The role emphasizes delivering exceptional customer service while meeting financial needs through direct sales and referrals. Personal Bankers are expected to achieve specific monthly production goals related to various banking products and services, ensuring a positive and collaborative work environment.

Responsibilities

• Proactively meet customer financial needs through direct sales and referrals.
• Deliver world-class customer service in person, over the phone, or via video devices.
• Execute daily customer interactions using the Peoples Bank sales process.
• Accountable for achieving specific monthly production goals for loans, deposits, and other services.
• Identify customer needs and refer them to expert partners for additional solutions.
• Develop and retain a customer base by providing timely correspondence and problem resolution.
• Maintain confidentiality of customer business and uphold trust and responsibility in all interactions.
• Ensure accurate balancing and error records in line with company policy.

Requirements

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and meet sales goals.
• Experience in retail banking or a customer service role is preferred.
• Knowledge of banking products and services, including loans and deposits.

Nice-to-haves

• Previous experience in a sales role.
• Familiarity with mobile banking platforms and technology.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs including student loan and tuition reimbursement.
• Paid vacation and holidays.