Personal Banking Operations Manager

Peapack-Gladstone Bank - Bedminster, NJ

Full-time - Senior

Bedminster, NJ

Credit Intermediation and Related Activities

About the position

The Personal Banking Operations Manager at Peapack-Gladstone Bank is responsible for overseeing the retail banking division's operations, compliance, and audit processes. This role requires a proactive leader who can drive strategic initiatives, enhance operational efficiency, and ensure adherence to banking regulations while fostering a culture of continuous improvement and exceptional service.

Responsibilities

• Assist the Director of Personal Banking in developing and implementing retail business initiatives.
• Promote a culture of continuous improvement with a focus on White Glove Service.
• Lead both large and small retail banking projects, ensuring alignment with the bank's culture.
• Gather, evaluate, and distribute pertinent information to support rapid decision-making.
• Partner with the Project Management Team to ensure timely project completion and objective achievement.
• Build and maintain strong relationships with key stakeholders to drive collaboration.
• Effectively communicate with managers, peers, and business partners, including presentations to senior audiences.
• Drive branch process re-engineering and streamline retail functions.
• Evaluate current processes, suggest enhancements, and review efficacy.
• Collaborate with facilities on branch renovations and manage scheduling.
• Oversee all retail operations and vendors, ensuring compliance with policies and regulations.
• Coordinate with department leaders for external audits and exams.
• Serve as the point person for internal and external regulatory audits.
• Analyze internal audit findings for trends and identify training opportunities.
• Update operating procedures and establish an operational review and risk schedule.
• Oversee retail financial reconciliations and handle branch start-up and close-out activities.
• Conduct risk assessments and develop risk mitigation strategies.
• Ensure compliance with company policies and banking regulations.
• Oversee branch staffing and partner with HR for talent development and performance improvement.

Requirements

• 8-10 years of experience in retail banking either in a branch or support role.
• 2-5 years of experience managing large and small projects.
• Ability to influence without authority.
• Strong analytical skills with investigative problem-solving capabilities.
• Excellent communication and presentation skills.
• Knowledge of banking regulations and compliance requirements.
• Experience in risk management and audit processes.
• Ability to build and maintain strong relationships with stakeholders.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching