Personal Banking Rep - Bilingual in Spanish

FirstBank - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Management of Companies and Enterprises

About the position

A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.

Responsibilities

• Assist customers with a wide range of inquiries and requests
• Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
• Open new accounts and provide product/service information
• Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
• Process transactions accurately and adhere to all compliance requirements
• Review daily reports and perform maintenance on accounts
• Recognize and develop opportunities for cross-selling FirstBank products and services
• Sell bank products and meet company sales goals
• Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
• Perform other duties and projects as assigned by the market or region
• Understand and comply with all provisions of the Safety in the Workplace policy
• Hours can vary from 35-40/week

Requirements

• Entry-level job with little or no prior relevant work experience in the function
• Bilingual in English and Spanish

Nice-to-haves

• Cash handling and customer-service experience

Benefits

• Paid Time Off/paid leave programs
• 401K/Employee Stock Ownership
• United Healthcare medical
• MetLife dental
• VSP vision
• Employee tuition reimbursement
• Volunteer Time Off
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance/AD&D