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FirstBank - Denver, CO
posted 4 days ago
- Entry Level
Denver, CO
Management of Companies and Enterprises
About the position
A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.
Responsibilities
- Assist customers with a wide range of inquiries and requests
- Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
- Open new accounts and provide product/service information
- Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
- Process transactions accurately and adhere to all compliance requirements
- Review daily reports and perform maintenance on accounts
- Recognize and develop opportunities for cross-selling FirstBank products and services
- Sell bank products and meet company sales goals
- Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
- Perform other duties and projects as assigned by the market or region
- Understand and comply with all provisions of the Safety in the Workplace policy
- Hours can vary from 35-40/week
Requirements
- Entry-level job with little or no prior relevant work experience in the function
- Bilingual in Spanish and English
Nice-to-haves
- Cash handling and customer-service experience
Benefits
- Paid Time Off/paid leave programs
- 401K/Employee Stock Ownership
- United Healthcare medical
- MetLife dental
- VSP vision
- Employee tuition reimbursement
- Volunteer Time Off
- Short-Term Disability
- Long-Term Disability
- Group Life Insurance/AD&D
