Personal Banking Rep

FirstBank - Golden, CO

Full-time - Entry Level

Golden, CO

Management of Companies and Enterprises

About the position

A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge. This opportunity is for the WEST Market, exact location will be determined at a later date.

Responsibilities

• Assist customers with a wide range of inquiries and requests
• Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
• Open new accounts and provide product/service information
• Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
• Process transactions accurately and adhere to all compliance requirements
• Review daily reports and perform maintenance on accounts
• Recognize and develop opportunities for cross-selling FirstBank products and services
• Sell bank products and meet company sales goals
• Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
• Perform other duties and projects as assigned by the market or region
• Understand and comply with all provisions of the Safety in the Workplace policy
• Hours may vary from 35-40/week.

Requirements

• Entry-level job with little or no prior relevant work experience in the function

Nice-to-haves

• Cash handling and customer-service experience
• Bilingual in Spanish and English

Benefits

• Paid Time Off/paid leave programs
• 401K/Employee Stock Ownership
• United Healthcare medical
• MetLife dental
• VSP vision
• Employee tuition reimbursement
• Volunteer Time Off
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance/AD&D