About the position
Manorhouse is a customer service focused provider of senior living in Richmond. We believe that a resident's life in one of our communities should be an extension of the lifestyle he or she enjoyed previously, enhanced with premier Manorhouse service and support. Offering various levels of assisted living and memory care, Manorhouse strives on a daily basis to live our mission 'to exceed customer expectations in a unique and outstanding way...'. This customer service experience is delivered by staff that have been specially trained to be Hospitality Ambassadors, so they can honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations. Our goal is simple: to be the very best provider of assisted living and memory care services in each of our markets, and the preferred employer for those individuals looking to make a difference in the lives of the elderly.
Responsibilities
- Consistent and predictable attendance.
- Provide direct personal assistance and supervision needed by assisted living and memory care residents with their bathing, dressing, eating, walking, going up and down steps, smoking, and attending to any personal needs the residents may be unable to attend to themselves.
- Encourage and assist residents to care for their grooming, clothing, and toilet articles, including care of the body, hair, gums, teeth, dentures, fingernails, clothing, and personal items.
- Document daily ADL care.
- Handle non-routine housekeeping tasks including, but not limited to, wiping up spills, doing laundry, emptying trash cans, changing sheets, or assisting a resident in making their bed.
- Respond immediately in case of an accident or incident involving a resident. Document incident.
- Obtain vital signs daily, weekly, or as scheduled.
- Attend training as required as well as complete all Relias training as scheduled.
Requirements
- Knowledge of principles or processes for providing resident and personal care services.
- Ability to tell when something is wrong or is likely to go wrong with a resident.
- Ability to listen to and comprehend information and ideas presented from residents and family members.
- Ability to communicate ideas and information to residents and family members.
- Requires the ability to use fractions, decimals, and commercial arithmetic.
- Basic knowledge of grammar, spelling, and punctuation required.
- Equivalent to a 4-year high school education.
- Valid PCA certificate required.
- Must have and maintain CPR and first aid certifications.
- 0-3 months as a nursing assistant, home health aide, or eldercare volunteer.
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