Personal Care Attendant (PCA) Implementation Manager

State of Massachusetts - Boston, MA

Full-time - Mid Level

Boston, MA

Executive, Legislative, and Other General Government Support

About the position

The Personal Care Attendant (PCA) Program Implementation Manager is responsible for overseeing the implementation and compliance of the PCA program within the Fee For Service Community-Based Program Team. This role involves liaising with contractor management, ensuring compliance with Fiscal Intermediary (FI) and Personal Care Management (PCM) agencies, and managing multiple complex projects related to the PCA program. The manager will also track project timelines, oversee performance improvement strategies, and coordinate with various stakeholders to enhance program integrity and compliance.

Responsibilities

• Serve as the lead for self-directed Electronic Visit Verification, including monitoring for compliance, policy development, and program integrity work.
• Develop and oversee Fiscal Intermediary and Personal Care Management Agency performance analysis and improvement strategies.
• Manage PCA program related procurements, including project management and development of recommendation memos.
• Participate in the administration of the PCA program, including policy development and implementation.
• Create, track, and propose recommended contractor key performance indicators (KPIs) and contractor scorecards based on performance.
• Participate in Program Integrity efforts and serve as a subject matter expert for PCA-related contracts.
• Respond to intra-agency and interagency inquiries regarding PCM/FI contracts and policies.
• Provide program-related assistance to other units within MassHealth and other state agencies.
• Lead program audits, including developing audit tools and conducting onsite contractor visits.

Requirements

• Five (5) years of professional experience in business administration, public administration, or clinical management.
• At least one (1) year of experience in a project management, supervisory, or managerial capacity.
• Ability to set goals and strive for excellence or improvement.
• Ability to identify problems or opportunities and take action to address them.
• Ability to think through problems, organize information, and identify key factors to generate solutions.

Nice-to-haves

• Knowledge of strategic and operational planning processes related to procurement and compliance.
• Experience leading a team of professionals.
• Knowledge and experience in Long Term Services and Supports (LTSS) programs and policy.
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, and Outlook.
• Knowledge of payment reform and care delivery reform strategies.

Benefits

• Comprehensive employee benefits package
• Support for work-life balance
• Opportunities for professional development