Geico - Tucson, AZ
posted 25 days ago
Full-time
Tucson, AZ
Insurance Carriers and Related Activities
About the position
The position involves providing customer service support through effective communication and documentation. The role requires handling a high volume of calls, managing pending claims, and navigating stressful situations while maintaining professionalism and empathy. The candidate must also be able to learn and apply technical information and follow complex instructions.
Responsibilities
- Speak in a clear, empathic, and professional manner by telephone.
- Document files in a clear, concise, and professional written manner.
- Handle heavy call volume and pending claim files.
- Resolve conflicts or facilitate conflict resolution.
- Follow complex instructions and prioritize tasks effectively.
- Learn and apply large amounts of technical and procedural information.
Requirements
- Must attain and maintain the required licenses issued by the state insurance department.
- Strong organization and priority setting skills.
- Ability to multi-task in a fast-paced environment.
- Excellent conflict resolution skills.
Benefits
- Premier Medical, Dental and Vision Insurance with no waiting period
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
