Personal Injury Coordinator

About the position

The Personal Injury Coordinator will assist the Director in overseeing the day-to-day functions of the personal injury treatment process.

Responsibilities

• Serves as the primary point of contact for patients and clients throughout the personal injury claims process.
• Collects and organizes all necessary documentation related to patients’ cases.
• Communicates with insurance carriers, medical providers, and other relevant parties to ensure timely and accurate processing of claims.
• Schedules appointments and follow-up meetings with patients and legal team.
• Maintains accurate and up-to-date records of all patient interactions and case details.
• Assists with drafting legal documents and correspondence as needed.
• Processes and documents scheduling requests from law firms, referring physicians, or self-referrals.
• Uploads individual records and corresponding Letters of Protection to each patient’s account and located under the respective firm’s account profile.
• Assists in managing personal injury emails and incoming correspondence. Contacts each respective firm within 24 hours to process their request.
• Manages and updates various reports for optimal tracking of pending authorizations.
• Properly manages records, uploads them into the appropriate account and patient’s chart.

Requirements

• Bachelor’s degree in a related field or equivalent work experience required.
• 2 or more years of work experience in a legal support role, preferably personal injury law.
• Bilingual highly preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Must be able to multi-task in a fast-paced environment and meet deadlines.
• Must possess good problem-solving skills.
• Knowledge of personal injury cases and treatment processes.