Personal Injury Litigation Paralegal

Big Auto Accident Attorneys - Phoenix, AZ

Full-time

Phoenix, AZ

About the position

Big Auto Accident Attorneys is seeking a dedicated Paralegal to join our team. In this role, you will be responsible for ensuring that new client files are opened correctly and efficiently. You will facilitate insurance claim payments to clients and, under the supervision of attorneys, work towards achieving settlements when appropriate. Additionally, you will prepare files for litigation if necessary, ensuring that all documentation is accurate and complete. As a Paralegal, you will engage in various tasks that require strong organizational skills and attention to detail. You will research, gather, organize, and synthesize information to make effective decisions under Arizona Law. Your communication skills will be essential as you will be interacting with clients via phone, email, and correspondence during the pre-suit process to address their questions and concerns, as well as to provide and obtain updates. You will also be responsible for communicating with insurance adjusters and healthcare providers to provide and obtain status reports that facilitate Personal Injury Protection (PIP) benefit payments. Gathering and reviewing medical and billing records will be a critical part of your role, as will drafting and sending third-party pre-suit settlement demands when appropriate to resolve claims pre-litigation. Timely follow-up on all outstanding documents and assignments will be necessary, and you will need to escalate issues when appropriate. This position is vital to ensuring that our clients receive the best possible representation and support throughout their legal journey.

Responsibilities

• Research, gather, organize and synthesize information to make effective decisions under Arizona Law.
• Communicate with clients via phone, email and correspondence during the pre-suit process to address their questions and concerns and to provide and obtain updates.
• Communicate with insurance adjusters and healthcare providers to provide and obtain status reports to facilitate Personal Injury Protection (PIP) benefit payments.
• Gather and review medical and billing records.
• Draft and send third-party pre-suit settlement demands when appropriate to resolve claims pre-litigation.
• Conduct timely follow-up on all outstanding documents/assignments and escalate when appropriate.

Requirements

• High School Diploma/GED.
• Paralegal training or certification is a plus.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills to engage with customers and work effectively as part of a team.
• Exceptional time management skills.
• Attention to detail and accuracy in data entry and inventory management.
• Ability to handle phone calls professionally and provide excellent customer service over the phone.
• Familiarity with Arizona State Law.