Personal Lines Account Manager (HYBRID)

GPAC - Akron, OH

Full-time - Mid Level

Akron, OH

Administrative and Support Services

About the position

The Personal Lines Account Manager position at a prestigious insurance agency in Akron is a hybrid role focused on providing exceptional customer service and managing client accounts. The ideal candidate will be self-motivated, organized, and possess strong communication skills, with a commitment to personal and professional growth.

Responsibilities

• Review daily reports, change requests, claim notices, auto ID Cards, order MVR's and issue certificates
• Review policies for accuracy and prepare for producer delivery or mail/email directly to the client
• Create summaries of insurance for renewals
• Mail renewal letters and update renewal information
• Ability to quote with multiple carriers
• Process EOI's
• Complete all assigned projects and tasks in a timely and efficient manner
• Interact with others effectively using oral and written communications
• Provide accurate and timely information to those you are charged with supporting
• Process changes timely
• Keep client agency management system data updated by entering new data and documenting actions taken on behalf of the client

Requirements

• At least 5 years of insurance agency experience
• P&C insurance license
• Agency computer management experience - Applied Systems
• Excellent customer service skills
• Strong organizational and administrative skills
• Attention to detail and commitment to providing exceptional service

Nice-to-haves

• High School diploma with some college-level classes
• Classes such as CIC/CPCU/ARM/CISR preferred
• Ability to operate various computer programs (Microsoft Office Suite, Agency Management Systems)

Benefits

• Medical, Dental, life and temporary disability plan
• 401k + profit sharing plans
• Flex hours
• Hybrid schedule
• Team building activities
• Competitive salary per market
• Great employee retention and voted fantastic company culture