Personal Lines Account Manager

World Insurance Associates - Lacey Township, NJ

Full-time - Mid Level

Lacey Township, NJ

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Account Manager position at World Insurance Associates supports the Account Executive in managing client relationships and retention for Personal Lines Insurance. The role involves handling a high volume of insurance business, ensuring timely and accurate completion of tasks, and fostering client loyalty through excellent service and communication.

Responsibilities

• Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
• Handling renewals, service requests, claims, billing and new policies
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures
• Review all applications, policies, endorsements and audits for accuracy
• Complete loss/claim analysis and summaries
• Coordinate expiration list with department manager to obtain renewal business information

Requirements

• Bachelor's degree or equivalent work experience, preferred
• 3-7 years minimum Personal Lines Account Management experience required
• Property & Casualty License required
• Valid driver's license and insurance, required
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
• Applied/Epic or similar agency management software experience, preferred
• Able to work independently and enjoy a high degree of interaction with team members
• Self-motivated and driven with a sense of urgency
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance
• Ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
• Ability to maintain a professional demeanor and positive attitude

Nice-to-haves

• Applied/Epic or similar agency management software experience, preferred