Personal Lines Account Manager

GPAC - South Burlington, VT

Full-time - Mid Level

South Burlington, VT

Administrative and Support Services

About the position

The Personal Lines Account Manager role is designed for individuals passionate about providing exceptional service in the insurance industry. This position involves managing a diverse portfolio of personal lines insurance accounts, assessing client needs, and delivering tailored solutions to ensure optimal protection for clients. The role emphasizes relationship building, claims support, and staying informed about industry trends to enhance client satisfaction and loyalty.

Responsibilities

• Oversee a diverse portfolio of personal lines insurance accounts, delivering exceptional service and tailored solutions to each client.
• Conduct thorough reviews of client insurance needs, recommend appropriate coverage options, and prepare competitive quotes to ensure optimal protection.
• Assist clients throughout the claims process, providing guidance and ensuring a seamless and efficient resolution to their claims.
• Stay informed about the latest industry trends, regulatory changes, and insurance products to offer clients knowledgeable and relevant advice.
• Cultivate and maintain strong client relationships through regular communication, follow-ups, and personalized service to enhance client satisfaction and loyalty.

Requirements

• A minimum of 2 years of experience in personal lines insurance, with a solid understanding of various coverage types and policy nuances.
• Active state insurance license in Property & Casualty.
• Excellent verbal and written communication skills, with the ability to build rapport and trust with clients.
• Strong attention to detail and organizational skills to manage multiple accounts and priorities effectively.
• A genuine passion for helping others and providing outstanding customer service.
• Ability to work independently while also thriving in a collaborative team environment.

Nice-to-haves

• Bachelor's degree in Business, Finance, or a related field is preferred but not required.
• Familiarity with insurance software and CRM systems to streamline processes and enhance client interactions.