Personal Lines Operations Associate

$47,840 - $47,840/Yr

Arbella Insurance Group - Quincy, MA

Full-time - Entry Level

Remote - Quincy, MA

Insurance Carriers and Related Activities

About the position

The Arbella Operations Associate plays a crucial role in supporting the underwriting department and agents by ensuring timely and accurate processing of insurance policy transactions. This position emphasizes exceptional customer service and collaboration with various internal departments to meet business objectives while maintaining Arbella's brand standards. The role offers opportunities for professional growth and development within a supportive and inclusive work environment.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations
• Recognize and escalate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi-task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills
• Able to work in a fast paced environment with a strong attention to detail

Benefits

• On-site gym and fitness classes
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Volunteer opportunities
• Robust training, mentorship, and professional/personal development programs
• Profit share bonus program
• Flexible work arrangements
• Exceptional benefit and wellness programs