Arbella Insurance Group - Quincy, MA
posted 3 months ago
The Arbella Operations Associate plays a crucial role in supporting the underwriting department and agents by ensuring the timely and accurate processing of insurance policy transactions. This position is integral to maintaining Arbella's commitment to exceptional service and quality work that aligns with the company's brand. The Operations Associate is expected to build strong relationships with internal customers, contributing to a collaborative work environment that emphasizes teamwork and communication. The role requires a proactive approach to problem-solving, as the associate will need to recognize and escalate issues to the Team Manager or appropriate resolution experts when necessary. In this position, the Operations Associate will engage with various internal departments, including Underwriting, Product, Billing, and Customer Service, to complete daily tasks effectively. The associate will also be responsible for contacting agents to gather correct or missing information on insurance applications and addressing any inquiries within their authority. The ability to shift priorities and manage a diverse workload is essential, as the associate will be expected to work independently under general supervision while ensuring that all assigned tasks are completed efficiently and on time. Arbella offers a comprehensive onboarding program that includes training and mentorship, providing the Operations Associate with outstanding career growth opportunities. The company fosters a supportive culture where employees are encouraged to develop their skills and advance their careers, contributing to Arbella's overall success and commitment to excellence in the insurance industry.