Personal Lines Rater, Homeowners - Remote

$35,360 - $45,760/Yr

Preferred Mutual Insurance Company - New Berlin, NY

Full-time - Entry Level

Remote - New Berlin, NY

Funds, Trusts, and Other Financial Vehicles

About the position

The Personal Lines Rater - Homeowners is responsible for providing exceptional service to both internal and external customers by processing transactions and delivering services related to homeowners insurance. This role involves handling high-touch and high-volume transactions of lower to medium complexity within the Business Services Unit. The position requires the ability to learn routine transactions, follow established procedures, and meet individual performance goals while maintaining a customer-first attitude.

Responsibilities

• Process transactions and deliver services for homeowners insurance.
• Learn all routine transactions within assigned function and work independently within 6-12 months.
• Follow established Standard Operating Procedures (SOPs) and provide feedback for continuous improvement.
• Meet individual goals within defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Escalate issues and non-routine transactions to the supervisor as appropriate.
• Staff contact center phone and chat queues on a weekly basis or as assigned.

Requirements

• High School Diploma required.
• 2+ years' work experience required, preferably in the insurance industry.
• Experience with various technology platforms, including Microsoft Windows and Microsoft Office Suite.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with insurance policy administration.

Benefits

• Short-term disability, long-term disability, and life insurance coverage at no cost.
• 401k plan with employer contribution.
• Pension Plan.
• Generous paid time off, offering 25 days at hire (prorated for the first year).
• 7 days of paid sick leave.
• 10 paid company holidays.
• Access to Modern Health for mental health care.
• Medical, dental, and vision coverage options from the first day of employment.