Personal Lines - Underwriting Assistant I

$41,600 - $41,600/Yr

The Cincinnati Insurance Companies - Fairfield, OH

Full-time - Entry Level

Remote - Fairfield, OH

About the position

At The Cincinnati Insurance Companies, we are dedicated to putting people first and applying the Golden Rule in our daily operations. We are currently seeking an Underwriting Assistant I for our Personal Lines department. This role is essential in supporting our underwriting team by ensuring that all necessary information is gathered and processed accurately and efficiently. As an Underwriting Assistant, you will be responsible for communicating with Personal Lines Operations and agencies regarding new business quotes, ensuring that all required information is obtained and that coverage terms are appropriate based on the submitted risk. You will review quotes for accuracy before they are submitted to the agency in a timely manner, which is crucial for maintaining our high service standards. In this position, you will collaborate with Personal Lines Operations and agencies on endorsement and processing requests. You will evaluate high net worth home inspection reports to confirm the accurate application of credits and surcharges, identify underwriting hazards, and support our efforts for insurance to value. Communication with underwriters or agencies regarding requirements or recommendations will also be a key part of your role. Additionally, you will assist in analyzing and evaluating risk exposure for high net worth new business submissions, utilizing available resources such as applications, MVRs, loss history, and inspections to support your analysis and help pre-qualify accounts for consideration by underwriters. You will also support the review of high net worth renewal accounts by evaluating key measures such as pricing, coverage terms, and claims activity, and communicate your findings and recommendations to underwriting. Administrative responsibilities will include following up on underwriting tasks, handling risk reports, change of address notifications, pending transactions, and other processing functions in the Diamond system. Monitoring the territory's book profile, new business quote activity, and retention figures will be part of your duties, as well as alerting underwriting to any issues or opportunities that require further review. You will assist underwriters with email and phone call support, research coverage questions, and handle special projects as directed.

Responsibilities

• Communicate with Personal Lines Operations and agency on new business quotes to ensure required information is obtained and coverage terms are appropriate based on risk submitted.
• Review quotes for accuracy before submitting to agency in a timely manner.
• Collaborate with Personal Lines Operations and agency on endorsement and processing requests to maintain high service standards.
• Evaluate high net worth home inspection reports to confirm accurate application of credits and surcharges, identify underwriting hazards, and support insurance to value efforts.
• Communicate requirements or recommendations to underwriter or agency as needed.
• Collaborate with underwriting and/or PL marketing representatives on high net worth new business submissions after analyzing and evaluating risk exposure.
• Support the review of high net worth renewal accounts by evaluating key measures such as pricing, coverage terms, and claims activity.
• Communicate findings and provide recommendations to underwriting.
• Support underwriting workflow by following up on certain underwriting tasks and handling other administrative responsibilities.
• Monitor territory's book profile, new business quote activity, and retention figures and alert underwriting to issues or opportunities requiring further review.
• Assist underwriters with back-up support of e-mails and phone calls.
• Research and gather needed information in regards to coverage questions, state issues, workflows and refer to underwriter/team leader when necessary.
• Handle special projects and other assignments as directed.

Requirements

• Excellent interpersonal communication skills, with an emphasis in customer service, including phone contact with agents.
• Ability to prioritize work effectively.
• Proficient use of Microsoft® Word, Excel, and Outlook.
• Ability to apply common sense in carrying out instructions furnished in written, verbal or diagram form.
• Strong attention to detail.
• Willingness to work and learn with a sense of urgency as part of a team in a fast-paced environment.
• Creative thinking and problem-solving skills.
• Ability to think independently, quickly and effectively.
• Ability to be open and flexible to change.
• Comfortable with high volume workloads and production standards.
• Willingness to learn Diamond processing and issuing system.
• Ability to navigate web-based applications.
• Willing to complete web-based research as needed.

Nice-to-haves

• College degree preferred, but not required.
• AINS certification is preferred, but completion within three years of start date if selected for the position is also acceptable.

Benefits

• Hybrid work options available, empowering associates to work from home several days a week.
• Career opportunities for growth and development.
• Tools and training provided to be successful in the role.