Hub International - East Longmeadow, MA

posted 2 months ago

Full-time - Entry Level
Remote - East Longmeadow, MA
Insurance Carriers and Related Activities

About the position

The Personal Lines Underwriting Assistant position at Monarch E&S is designed for a dedicated individual with a strong background in commercial lines insurance. The ideal candidate will have at least 3 years of experience in quoting and servicing commercial lines with multiple carriers. This role requires a positive attitude, a team-oriented mindset, and the ability to work independently while maintaining organization and a focus on client satisfaction. The successful candidate will be passionate about making a positive impact on clients' lives and will possess excellent customer service skills, serving as a technical resource for a large and growing commercial lines book. In this role, you will be responsible for managing all company correspondence in a timely manner, assisting with audits, binders, invoicing, and endorsements. You will respond promptly to requests from the brokerage team, underwriters, retailers, or managers regarding account servicing issues. Building and maintaining professional relationships with clients and underwriters is essential to enhance new and ongoing business relationships. You will follow departmental procedures with accuracy and efficiency while ensuring compliance with industry standards. As a liaison between broker clients and underwriters, you will manage all account documentation, initiate cancellation and non-renewal notices according to statutory and contractual requirements, and maintain a suspense system for tracking policies, endorsements, inspection reports, and claims. Staying current with industry knowledge through virtual workshops, seminars, and continuing education is also a key aspect of this position. Additional responsibilities include ordering inspections and renewals through the company portal, along with other duties as assigned.

Responsibilities

  • Provide and/or assist with audits, binders/invoicing, and endorsements through managing all company correspondence in a timely manner.
  • Respond promptly to all requests from the brokerage team, underwriters, retailers, or managers regarding account servicing issues.
  • Develop a professional rapport with clients and underwriters to enhance new and ongoing business relationships.
  • Follow departmental procedures with accuracy, efficiency, and meeting compliance standards.
  • Act as liaison between broker clients and the underwriter to manage all account documentation.
  • Initiate cancellation and non-renewal notices according to statutory and contractual requirements.
  • Maintain suspense system and follow-up for receipt of policies, endorsements, inspections reports, correspondence, claims, etc. from outside sources.
  • Maintain current knowledge of the insurance industry through attendance of virtual workshops, seminars, literature reviews and/or formal continuing education.
  • Order inspections and renewals in company portal.
  • Perform other duties as assigned.

Requirements

  • Minimum of 1 year of wholesale insurance experience.
  • State specific Insurance License.
  • High School graduate required; College courses preferred.
  • Experience and knowledge of Commercial Lines E&S products.
  • Previous work experience in insurance underwriting or customer service with a successful track record.
  • Positive attitude and enjoys helping others through frequent phone and email communication.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure to meet tight deadlines in a fast-paced environment.
  • High level of adaptability to meet the needs of various situations.
  • AIM & ImageRight experience a plus.

Nice-to-haves

  • Experience with AIM & ImageRight software.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) accounts
  • Paid time off benefits
  • Eligible bonuses
  • Equity and commissions for some positions.
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