Personal Loans Inbound Sales PM Shifts

About the position

The Personal Loans Inbound Sales position at Discover Financial Services involves handling customer communications and completing loan applications. The role focuses on proactively selling loans and ensuring accurate application processes to mitigate risks. Employees can work remotely or on-site, with a strong emphasis on collaboration and personal growth within a supportive culture.

Responsibilities

• Handles communication with customers and performs a variety of functions focused on completing applications for applicants.
• Proactively sells the loan to the customer along with other benefits.
• Ensures that all portions of the application are accurate to help identify and then eliminate potential risks for the business.
• Helps drive applications to completion to increase receivables.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• Communicates with customers on loan acquisition calls.
• Provides customers with consultative sales-based conversations.
• Facilitates components of the credit application process including identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application.

Requirements

• High School Diploma or GED
• 2+ years of Customer Service, Sales or related experience.

Nice-to-haves

• 2+ years Sales Discover Loan Specialist experience within Personal Loans

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• AD&D insurance
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance