Personal Production Assistant - Mortgage - Northeast OH

Huntington Bancshares - Canton, OH

Full-time - Entry Level

Hybrid - Canton, OH

Management of Companies and Enterprises

About the position

The Personal Production Assistant position at Huntington Bank provides essential administrative support to mortgage loan officers (MLOs) and plays a crucial role in managing client interactions and documentation. This role is focused on ensuring a seamless experience for clients while maintaining compliance with banking regulations and internal guidelines.

Responsibilities

• Provide administrative support for the mortgage retail sales department by assisting high producing mortgage loan officers.
• Manage day-to-day activities and interactions between clients and Huntington Bank.
• Build effective rapport with clients and internal partners.
• Service customers by providing detailed information on specific accounts.
• Perform typing, data entry of loan applications, answering phones, and filing.
• Research and resolve complex problems regarding service activities and operational issues.
• Cross-sell bank products and services to clients.
• Assist the loan officer by collecting and maintaining documentation and preparing for meetings and presentations.
• Maintain up-to-date knowledge of products, services, departmental systems, and related technology and policies.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

Nice-to-haves

• Mortgage processing experience preferred.
• Referral experience that includes providing related product and service options to customers.
• Excellent written and verbal communication skills including professional grammar and demeanor.
• PC and Internet proficiency.
• Strong organizational skills with attention to detail.
• Ability to multi-task and work in a fast-paced environment.