Personal Production Assistant

0101 The Huntington National Bank - Downers Grove, IL

Full-time

Hybrid - Downers Grove, IL

About the position

The Personal Production Assistant position provides essential administrative support for a sales function or one or more Mortgage Loan Originators (MLOs). This role is responsible for managing day-to-day activities and interactions between clients and Huntington, ensuring proper documentation, maintenance, and servicing of client relationships. The assistant will also handle complex problem resolution, advise clients on bank products, and assist in the loan closing process while adhering to compliance guidelines.

Responsibilities

• Provide administrative support for the mortgage retail sales department.
• Manage day-to-day activities and interactions between clients and Huntington.
• Build rapport with clients and internal partners.
• Service customers by providing detailed information on specific accounts.
• Perform typing, data entry of loan applications, answering phones, and filing.
• Research and resolve complex problems regarding service activities and operational issues.
• Cross-sell bank products and services.
• Assist the loan officer by collecting and maintaining documentation and preparing for meetings.
• Maintain up-to-date knowledge of products, services, and departmental systems.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

Nice-to-haves

• Mortgage processing experience preferred.
• Referral experience that includes providing related product and service options to customers.
• Excellent written and verbal communication skills including professional grammar and demeanor.
• PC and Internet proficiency.
• Strong organizational skills with attention to detail.
• Ability to multi-task and work in a fast-paced environment.

Benefits

• Equal employment opportunities for all individuals.
• Commitment to diversity and inclusion in the workplace.