Personal Production Assistant

Huntington - Downers Grove, IL

Full-time

Hybrid - Downers Grove, IL

Repair and Maintenance

About the position

The Personal Production Assistant position is designed to provide essential administrative support to a sales function or multiple Mortgage Loan Originators (MLOs). This role focuses on managing day-to-day activities and interactions between clients and Huntington, ensuring effective documentation, maintenance, and servicing of client relationships. The assistant is responsible for resolving complex account issues, advising clients on bank products, and ensuring compliance with loan file requirements.

Responsibilities

• Provide administrative support for the mortgage retail sales department by assisting high producing mortgage loan officers.
• Manage day-to-day activities and interactions between clients and Huntington, focusing on documentation and relationship maintenance.
• Build effective rapport with clients and internal partners at Huntington.
• Service customers by providing detailed information on specific accounts.
• Perform typing, data entry of loan applications, answering phones, and filing tasks.
• Research and resolve complex problems regarding service activities and operational issues.
• Cross-sell bank products and services to clients.
• Assist the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations.
• Maintain up-to-date knowledge of products, services, departmental systems, and related policies and procedures.
• Perform other duties as assigned.

Requirements

• High school diploma or GED is required.
• Minimum of 1 year experience in a sales support role required.

Nice-to-haves

• Mortgage processing experience preferred.
• Referral experience that includes providing related product and service options to customers.
• Excellent written and verbal communication skills, including professional grammar and demeanor.
• PC and Internet proficiency.
• Strong organizational skills with attention to detail.
• Ability to multi-task and work in a fast-paced environment.

Benefits

• Hybrid workplace environment.
• Equal opportunity employer with affirmative action policies.