Personal Shopper Team Leader

Brookshire Grocery Company - Glen Rose, TX

Full-time - Entry Level

Glen Rose, TX

101-250 employees

Food and Beverage Retailers

About the position

The Personal Shopper Team Leader at Brookshire Grocery Company is responsible for leading and coordinating the assembly of customer orders received online. This role involves providing leadership to department personnel, ensuring product selection and quality standards are met, and promoting excellent customer service. The Team Leader will oversee the preparation of orders, maintain product knowledge, and ensure a safe and sanitary working environment.

Responsibilities

• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to Curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicle.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

Requirements

• High School Diploma or GED required.
• One or more years of related experience or an equivalent combination of education and experience required.
• Minimum of 18 years of age required; 21 years of age required in Louisiana.
• TABC/LACT certification required where applicable.
• Intermediate knowledge of curbside department operations.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Benefits

• Medical insurance
• Prescription drug coverage
• Vision insurance
• Dental insurance
• Paid time off
• Stock ownership
• 401k retirement plan
• Incentive plans
• Employee discounts
• Educational scholarships
• Access to outdoor recreation area