Brookshire Grocery Company - Aledo, TX
posted about 2 months ago
As a Personal Shopper at Brookshire Grocery Company, you will play a crucial role in preparing online customer orders by selecting quality products with speed and accuracy. Your primary responsibility will be to ensure that customers receive their orders in a timely manner while maintaining high standards of customer service. You will be expected to stay current on product selection and standards, which is essential for providing an excellent shopping experience. This position requires a keen attention to detail and the ability to work efficiently in a fast-paced environment. In this role, you will prepare orders received online by accurately selecting products from shelves and organizing them for order pick-up. You will also identify out-of-stock items, recommend suitable substitutions, and promote advertised specials to enhance customer satisfaction. Ensuring accurate checkout totals is vital, which involves properly weighing, keying, and scanning items. You will need to maintain a thorough understanding of product knowledge and food safety standards to guarantee the quality and freshness of the orders you prepare. Your responsibilities will also include organizing, bagging, and loading orders into customer vehicles, while maintaining a friendly and customer-service-oriented attitude. You will assist customers with their online orders, answer questions, respond to complaints, and provide substitution options as needed. Additionally, you will be responsible for maintaining a clean and sanitary working environment, which includes cleaning your workspace and addressing any spills or breakages promptly. You will utilize suggestive selling initiatives to promote product sales and ensure that you are familiar with tender policies and procedures related to various payment methods.