Brookshire Grocery Company - Red Oak, TX
posted 2 months ago
As a Personal Shopper at Brookshire Grocery Company, you will play a crucial role in preparing online customer orders by selecting quality products with speed and accuracy. Your primary responsibility will be to ensure that customers receive their orders in a timely manner while maintaining high standards of customer service. You will be expected to stay current on product selection and standards, which is essential for providing an excellent shopping experience. This position requires a keen attention to detail and the ability to work efficiently in a fast-paced environment. In this role, you will prepare orders received online by accurately selecting products from shelves and organizing them for order pick-up. You will also identify out-of-stock items, recommend suitable substitutions, and promote advertised specials to enhance customer satisfaction. Ensuring accurate checkout totals is vital, which involves properly weighing, keying, and scanning items. You will need to maintain a thorough understanding of product knowledge and food safety standards to guarantee the quality and freshness of orders. Additionally, you will be responsible for placing orders in storage at the correct food temperature and retrieving them promptly before the customer's arrival. Your customer service skills will be put to the test as you assist customers with their online orders, answer questions, respond to complaints, and provide substitution options. You will also need to remain familiar with product codes and current promotions. Maintaining a safe and sanitary working environment is essential, which includes cleaning your workspace and handling products with care to avoid damage. You will have the opportunity to use suggestive selling initiatives to promote product sales, contributing to the overall success of the store.