Personal Shopper

SpartanNash - Hudsonville, MI

Full-time

Hudsonville, MI

10,001+ employees

Food and Beverage Retailers

About the position

The Personal Shopper role at SpartanNash is responsible for leading the eCommerce process of receiving and fulfilling grocery orders from customers online. This includes ensuring that orders are picked, properly bagged, and stored in a timely manner, while maintaining high standards of customer service and product quality.

Responsibilities

• Lead the eCommerce process for receiving online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure product selection matches customer requests.
• Ensure quality control and handle products carefully, especially perishables and delicate items, during selection and packing.
• Scan order products and confirm order totals for items priced by the pound and substituted items.
• Follow proper procedures for storing orders at the correct temperature.
• Report customer issues, shorts, overages, and damages to store management immediately.
• Research and resolve customer complaints in a timely manner.
• Provide focused and effective customer service.
• Implement the Company service program and model high standards of service for customer satisfaction.
• Follow all PPE and Safety Guidelines and Food Safety and Cleaning Expectations.
• May be assigned tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED (preferred).
• One year of retail or related experience preferred.
• Strong written and verbal communication skills.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Knowledge of products and suggestive selling skills.
• Detail-oriented with the ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS Office applications (Word, Excel, PowerPoint, etc.).
• Ability to work a flexible schedule based on departmental needs.

Benefits

• Competitive Total Rewards benefits package
• Equal Opportunity Employer
• Diversity and inclusion initiatives