Personal Shopper

Brookshire Grocery Company - Forney, TX

Full-time

Forney, TX

101-250 employees

Food and Beverage Retailers

About the position

As a Personal Shopper at Brookshire Grocery Company, you will play a crucial role in preparing online customer orders by selecting quality products with speed and accuracy. Your primary responsibility will be to ensure that customers receive their orders in a timely manner while maintaining high standards of customer service. You will be expected to stay current on product selection and standards, which is essential for providing an excellent shopping experience. This position requires a keen attention to detail and the ability to work efficiently in a fast-paced environment. In this role, you will prepare orders received online by accurately selecting products from shelves and organizing them for order pick-up. You will also identify out-of-stock items, recommend suitable substitutions, and promote advertised specials to enhance customer satisfaction. Ensuring accurate checkout totals is vital, which involves properly weighing, keying, and scanning items. You will need to maintain a thorough understanding of product knowledge and food safety standards to guarantee the quality and freshness of the orders you prepare. Your responsibilities will also include organizing, bagging, and loading orders into customers' vehicles, all while maintaining a friendly and customer-service-oriented attitude. You will assist customers with their online orders, answer questions, respond to complaints, and provide substitution options as needed. Additionally, you will be responsible for maintaining a clean and sanitary working environment, which includes cleaning your workspace and addressing any spills or breakages promptly. You will also be encouraged to use suggestive selling initiatives to promote product sales, contributing to the overall success of the store.

Responsibilities

• Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up in a timely manner.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer's arrival.
• Organizes, bags, and loads orders into customer vehicle.
• Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.

Requirements

• Six or more months of related experience or an equivalent combination of education and experience required.
• Minimum of 16 years of age required; 21 years of age required in Louisiana.
• TABC/LACT certification required where applicable.
• Basic knowledge of cash register.
• Basic mathematical and counting skills.
• Basic knowledge of food quality standards.
• Basic knowledge of temperature and refrigeration standards for selected products.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.

Benefits

• Medical insurance
• Prescription drug coverage
• Vision insurance
• Dental insurance
• Paid time off
• Stock ownership
• 401k retirement plan
• Incentive plans
• Employee discounts
• Educational scholarships
• Access to outdoor recreation area