About the position
Join HAC, Inc., Oklahoma's largest employee-owned grocery store, where our mission is to be A Great Place to Work, A Great Place to Shop, and A Great Place to Do Business. As a Personal Shopper, you will play a vital role in ensuring our customers have a seamless shopping experience, whether they're picking up orders or receiving deliveries. This dual-role position encompasses the responsibilities of both a Picker and a Dispenser, requiring attention to detail, excellent customer service, and the ability to manage multiple tasks efficiently. In the Picker role, you will be responsible for order fulfillment, accurately shopping and packing orders while handling up to three orders simultaneously and maintaining a rate of 100 items per hour. You will also manage substitutions for out-of-stock items, ensuring a high level of accuracy, and perform quality control checks to guarantee that customers receive products with at least three days of freshness. Additionally, you will manage inventory, organize completed orders for easy retrieval, and perform end-of-shift tasks such as cleaning and restocking equipment. As a Dispenser, your duties will include conducting quality checks on all orders, ensuring perishables meet freshness standards, and greeting customers warmly upon their arrival for pickup. You will verify orders, gather them from the staging area, and dispense them promptly, aiming for a target wait time of under three minutes. Customer interaction is key, as you will discuss substitutions or out-of-stock items and assist customers with loading groceries into their vehicles. You will also be responsible for maintaining the cleanliness of the staging area and following up with any no-show customers. This position requires a commitment to safety compliance and teamwork, as you will work closely with other store departments to ensure smooth operations and customer satisfaction. You will also be expected to stay updated on store products, promotions, and policies to provide accurate information to customers.
Responsibilities
- Accurately shop and pack orders, handling up to three orders simultaneously while maintaining a rate of 100 items per hour.
- Select appropriate substitutions for out-of-stock items and notify customers as needed, aiming for 95% pre-substitution accuracy and 99% post-substitution accuracy.
- Check expiration dates to ensure customers receive products with at least three days of freshness.
- Manage out-of-stock items in the app and label orders with categories such as alcohol, fragile, and perishable.
- Organize and stage completed orders for easy retrieval and distribution.
- Clean and restock equipment, and re-shop any canceled orders at the end of the shift.
- Conduct a quality check on all orders, ensuring perishables have a minimum of three days of freshness and non-dated items meet our "Would you buy it?" standard.
- Greet customers warmly as they arrive for pickup and verify orders.
- Dispense orders promptly, with a target wait time of under three minutes.
- Discuss any substitutions or out-of-stock items with the customer and offer to load groceries into their vehicle, paying special attention to fragile, large, or heavy items.
- Clean and organize the staging area at the end of the shift and follow up with any no-show customers via email or voicemail.
- Collect and report customer feedback to improve service quality and customer satisfaction.
- Stay updated on store products, promotions, and policies to provide accurate information to customers.
- Adhere to all safety and sanitation guidelines to ensure a safe shopping environment.
- Work closely with other store departments to ensure smooth operations and customer satisfaction.
Requirements
- High school diploma/GED or above.
- Excellent customer service skills, with a positive and friendly demeanor.
- Strong technology skills, including the ability to manage tasks through our proprietary app.
- Attention to detail, with a focus on quality and accuracy.
- Strong verbal and written communication skills to interact effectively with customers and team members.
- Ability to quickly address and resolve issues and concerns.
- Excellent time management skills to handle multiple tasks and meet deadlines.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Previous experience in a retail or grocery environment is a plus.
Nice-to-haves
- Previous experience in a retail or grocery environment is a plus.
Benefits
- Health insurance
- Paid time off (PTO)
- Opportunities for advancement
- Comprehensive benefits package
- Career development and training opportunities
- Supportive and inclusive work environment
- Employee ownership opportunities.
