Personal Stylist Assistant - Austin TX

Neiman Marcus - Austin, TX

Full-time - Entry Level

Austin, TX

1,001-5,000 employees

General Merchandise Retailers

About the position

As a Seasonal Retail Associate at Neiman Marcus, you will play a crucial role in enhancing the client experience during the peak shopping season. This position is designed for individuals who are passionate about customer service and are eager to contribute to a team that prioritizes a people-first mentality. You will report directly to a Senior Manager and work collaboratively with the selling team to ensure that every client feels welcomed and valued. Your responsibilities will include greeting clients at store entrances, assisting them in navigating the store, and connecting them with the appropriate associates based on their service needs. In addition to providing exceptional customer service, you will also be responsible for processing Point of Sale transactions efficiently and handling any escalated issues by liaising with management. Your role will require you to demonstrate follow-up on customer requests and support various store operations, including Buy Online Pick Up In Store (BOPIS) and curbside pickup. You will also assist with fitting room experiences and look for opportunities to enhance the client experience by introducing additional services such as alterations and personalization. This position is ideal for someone who thrives in a fast-paced retail environment and is committed to making every shopping experience extraordinary.

Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs
• Serve in different areas of the store based on business needs
• Process efficient Point of Sale transactions as needed
• Efficiently and graciously handle escalated issues by connecting customers with a member of the management team
• Demonstrate follow-up on customer requests, questions, and needs
• Support BOPIS and curbside pickup, alterations (online and pickups) in partnership with Operations team and Managers on duty
• Partner to support fitting room experiences when needed
• Look for opportunities to enhance the client experience by introducing our services such as alterations, personalization, food or beverage, package carry-out or delivery

Requirements

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services
• Familiar with and able to use retail and mobile technologies
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends, and holidays

Benefits

• Financial Solutions, including Credit Union membership
• NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
• NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings