Pet Care Customer Service Representative

$29,120 - $33,280/Yr

K9 Resorts of Lone Tree - Lone Tree, CO

Full-time - Entry Level

Lone Tree, CO

About the position

The Customer Service Representative at K9 Resorts of Lone Tree plays a vital role in providing exceptional service to clients through both telephone and in-person interactions. This position involves addressing customer inquiries, resolving issues, and assisting with administrative tasks to support the Sales team. The ideal candidate will possess strong communication skills and a friendly demeanor, ensuring a positive experience for all customers.

Responsibilities

• Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
• Coordinates questions and issues with the appropriate department personnel
• Maintains records of customer interactions and transactions
• Handles customer complaints or escalates when necessary
• Meets or exceeds all service and sales targets
• Provides administrative assistance as needed
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

Requirements

• High school diploma or GED required; some post high school education or training preferred
• Previous customer service or related experience preferred
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organizational and problem-solving skills
• Outstanding phone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with CRM or other customer service software a plus

Benefits

• Free doggie daycare when working
• Discounted doggie daycare and boarding all year long
• Employee parties throughout the year
• Snacks for all employees while working
• Unlimited cuddle time with the doggies of our community