Pet Center Assistant General Manager

$42,000 - $42,000/Yr

Destination Pet - Round Rock, TX

Full-time - Mid Level

Round Rock, TX

Personal and Laundry Services

About the position

The Assistant General Manager at Action Pack Dog Center in Round Rock, TX, plays a crucial role in leading the team and ensuring exceptional customer service and operational efficiency. This position supports the mission and vision of Destination Pet, collaborates with various support staff, and manages the center's staff under the direction of the General Manager. The role involves overseeing pet care services, maintaining compliance with labor laws, and promoting the center's programs and services within the community.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis.
• Ensures the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager, including motivating, recruiting, hiring, training, promoting, coaching/counseling, and terminating when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments while maintaining payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• Addresses all center maintenance needs in the absence of the General Manager.
• Assists General Manager with monitoring financial reports and statistics.
• Ensures that bank deposits are made when needed in the absence of the General Manager.
• Promotes and markets Destination Pet's programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service through personal contact with customers and associate training.

Requirements

• Associate or BS/BA is a plus.
• Minimum of 1 year management experience preferably in hospitality, service and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Exceptional customer service experience and skills.
• Veterinary, boarding and/or grooming experience is a plus.

Nice-to-haves

• Experience in hospitality, service, and/or retail environments.
• Veterinary, boarding and/or grooming experience.

Benefits

• Health, vision, dental, long & short-term disability, and life insurance.
• 401k match.
• Pet care discounts.
• Generous PTO.
• Opportunity to grow your career with a network of like-minded professionals.