Pet Groomer

Petsuites - Shawnee, KS

Part-time,Full-time - Entry Level

Shawnee, KS

Personal and Laundry Services

About the position

The Groomer position at PetSuites is a commission-based role focused on providing high-quality grooming services for pets. The role emphasizes a culture of compassion and professionalism, ensuring that pets receive care that meets their physical and emotional needs. Groomers are expected to interact positively with both pets and their owners, maintaining a clean and safe environment while delivering exceptional customer service.

Responsibilities

• Provide an overall positive experience for the pets during grooming, ensuring compassion, gentleness, reassurance, safety, and comfort.
• Ensure all guests are groomed or bathed to the parent's specifications and complete grooms/baths on time.
• Work with Resort Hosts to schedule grooming appointments and discuss vaccination protocols with clients.
• Meet and greet grooming clients to discuss grooming instructions after assessing the dog's coat and condition.
• Communicate with clients post-grooming to provide results and report cards.
• Suggest additional services that would benefit the client and grow the business by rescheduling appointments.
• Resolve customer service issues to ensure client satisfaction.
• Maintain grooming tools and ensure they are safe for use.
• Keep the grooming area clean and sanitary, following the resort's cleaning standards.
• Monitor guest health during grooming and report any concerns to the manager and pet parent.
• Ensure guests have water and bathroom breaks if with you for over 2 hours.
• Follow safety standards when handling pets, especially aggressive ones.
• Adhere to pricing guidelines and get prior approval for any additional costs.
• Effectively communicate with pet care staff about guests in your care.

Requirements

• Experience grooming or bathing all breeds of dogs and cats.
• Excellent communication skills and attention to detail.
• Ability to work under conditions requiring physical activity such as sitting, standing, walking, bending, reaching, pulling, pushing, and grasping.
• Strong customer service orientation and ability to manage difficult customer situations.
• Reliable, punctual, and dependable with a cheerful, positive attitude.
• Ability to work a flexible schedule, including weekends and holidays.

Nice-to-haves

• Professional Grooming Certifications preferred but not required.
• Two to four years of professional grooming experience preferred.
• Strong knowledge of individual breed standards and breed cuts.
• Experience with Microsoft Office.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off