PetSmart - Kildeer, IL
posted 3 days ago
Full-time - Manager
Kildeer, IL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
As our Pet Grooming Salon Manager, you will lead the operations of the grooming salon, ensuring exceptional customer service and building relationships with clients. You will onboard new salon associates and groomers, perform Hands on Pet (HOP) assessments, and provide dog grooming services to breed standards and client preferences. Your role will also involve ensuring the safety and well-being of every pet and associate in the store.
Responsibilities
- Onboard all new salon associates and groomers, ensuring their completion of all training requirements and annual safety certifications.
- Evaluate the quality of grooms and provide ongoing learning opportunities.
- Perform Hands on Pet (HOP) assessments on all pets to recommend services and build trust with pet parents.
- Perform dog grooming services to breed standards and to client's personal preferences.
- Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary.
Requirements
- Experience in pet grooming and salon management.
- Strong leadership and communication skills.
- Ability to build relationships with clients and team members.
- Passion for animal care and customer service.
Nice-to-haves
- Experience in a different business unit like the store or the Pets Hotel.
- Previous experience as a District Academy Trainer or a Quality and Education Manager.
- Experience in opening a new salon or turning around a struggling salon.
Benefits
- $2000 sign-on bonus OR a $1500 sign-on bonus with a brand-new tool kit.
- Monthly profit share based on individual and store salon's performance.
- Opportunities for career development and transfer to any of the 1600 stores nationwide.
