Pet Grooming Salon Manager

$57,000 - $130,000/Yr

PetSmart - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Pet Grooming Salon Manager at PetSmart is responsible for leading the operations of the grooming salon, ensuring exceptional customer service, and fostering a caring environment for pets and their owners. This role involves onboarding new associates, performing grooming services, and maintaining the safety and well-being of pets and staff. The manager will also have opportunities for career advancement within the company.

Responsibilities

• Onboard all new salon associates and groomers, ensuring their completion of all training requirements and annual safety certifications.
• Evaluate the quality of grooms and provide ongoing learning opportunities.
• Perform Hands on Pet (HOP) assessments on all pets to recommend services and build trust with pet parents.
• Perform dog grooming services to breed standards and to client's personal preferences.
• Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary.

Requirements

• Experience in pet grooming and salon management.
• Strong leadership and customer service skills.
• Ability to evaluate grooming quality and provide constructive feedback.
• Knowledge of pet safety and grooming standards.

Nice-to-haves

• Experience in a different business unit like retail or hotel operations.
• Previous roles as a District Academy Trainer or Quality and Education Manager.

Benefits

• $2000 sign-on bonus or $1500 sign-on bonus with a new tool kit.
• Opportunities for career advancement within the company.
• Access to benefits as described on the PetSmart benefits website.