Pet Pro

About the position

The Pet Pro position at PetSuites involves caring for dogs and cats in a pet resort environment. The role focuses on ensuring the safety and well-being of the pets while maintaining a clean and sanitary facility. The ideal candidate will be passionate about animal care, possess excellent customer service skills, and be able to work effectively as part of a team. This position requires early morning and daytime availability, with responsibilities that include walking dogs, feeding, administering medications, and engaging in play activities with the pets.

Responsibilities

• Ensure that each guest is treated with respect and dignity
• Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis
• Clean up dog poop, urination and any vomit several times throughout your shift
• Walk dogs on leash to and from outside exercise areas
• Engage in play activities with pets including fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games
• Supervise activities of multiple dogs throughout the day
• Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
• Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
• Monitor guest's health by daily charting of eating and elimination habits
• Dispose of and clean up any stool and urine
• Monitor guest's reaction to playtimes and general demeanor by charting playtime interactions
• Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
• Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior
• Operate washer and dryer to clean pet belongings, towels, etc.
• Ensure belongings are returned to the appropriate pet
• Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety
• Clean and sanitize all pet enclosures, exercise yards, and common areas
• Mix and use disinfectants and other chemicals safely as instructed by the supervisor
• Ensure that the property is maintained (lawn care, snow removal, tree maintenance)
• Alert manager when levels of inventory are low in the following areas: Pet foods, Cleaning products for kenneling and lobby areas
• Help maintain the cleanliness of the property by picking up and disposing of trash or debris
• Keep aisles, drains, carts, shelves, sinks, floors, furniture, counters and glass clean, sanitary and free of clutter/debris
• Empty and sanitize trash cans and receptacles
• Alert manager of any safety or operational issues ie: broken guillotine doors, burnt-out lights, not enough salt for snowy areas
• Keep informed of important notices, meetings, etc. by consulting the Guest Services Command Center
• Consult with other departments
• Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats.

Requirements

• Passion for animals and animal care, especially dogs and cats
• Excellent customer service skills
• Ability to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
• Strong attention to detail, especially where documentation is concerned
• Ability to work in computer systems such as Microsoft Office
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
• Must be comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs.

Nice-to-haves

• Experience in Microsoft Office
• Customer service experience in a pet care environment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training