Pet Receptionist

Petsuites - League City, TX

Part-time,Full-time - Entry Level

League City, TX

Personal and Laundry Services

About the position

The Pet Receptionist plays a crucial role in providing exceptional customer service and ensuring a welcoming environment for clients and their pets. This position involves managing check-ins and check-outs, handling reservations, and addressing client inquiries, all while embodying the company's mission of delighting pet lovers. The ideal candidate will be passionate about animal care, possess strong communication skills, and be able to multitask effectively in a fast-paced environment.

Responsibilities

• Provide impeccable customer service by following service principles.
• Answer all incoming calls, respond to voicemails and emails.
• Make boarding reservations and book grooming, training, and temperament test appointments.
• Schedule daycare reservations and manage cash, check, and credit card transactions.
• Get to know clients and their pets on a regular basis.
• Input all information related to a pet's visit into resort computer systems.
• Interact and communicate closely with other staff to ensure client and pet needs are understood and addressed.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assist in managing waitlists during peak seasons and ensure room utilization.
• Act as a liaison between veterinarian and customer, keeping all parties informed of ongoing problems.
• Help initiate special treatment for best customers by securing reservations in advance.
• Respond promptly to customer relations issues and ensure facility cleanliness and safety.

Requirements

• Excellent communication skills and attention to detail.
• Ability to provide customer service and manage difficult situations.
• Experience with Microsoft Office and computer systems.
• Ability to multitask and work under pressure.
• Reliable, punctual, and dependable work ethic.
• Ability to work a flexible schedule, including weekends and holidays.
• Physical ability to handle dogs of all sizes and lift up to 60 lbs.

Nice-to-haves

• Experience in a service-related industry.
• Knowledge of animal behavior and care.
• Ability to work in temperature extremes and distracting environments.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Life insurance