PGIM Fixed Income - Application Support Engineer (Hybrid)

Prudential Financial - Newark, NJ

Full-time - Mid Level

Newark, NJ

Insurance Carriers and Related Activities

About the position

The Application Support Engineer at PGIM Fixed Income will play a crucial role in ensuring the stability and integrity of technology platforms used in investment management. This position involves liaising between external vendors, end users, and the technology team to provide application support, troubleshoot issues, and drive improvements in the production environment. The ideal candidate will have extensive experience in financial services technology, particularly in investment management, and will be responsible for overseeing application operations, incident management, and minor development tasks.

Responsibilities

• Provide application support for systems used by front and back office functions and client distribution teams.
• Troubleshoot business issues and solve problems for diverse investment teams and product aligned business areas.
• Own and monitor the operation and integrity of the technology platform, including complex nightly data import processes.
• Provide triage and escalation support for the technology team, including evenings and weekends on a rotation basis.
• Participate in incident and problem management processes, ensuring resolution and root cause analysis.
• Oversee the stability of the production environment within the change management process.
• Own minor development tasks/projects to address bugs or introduce operational enhancements.
• Build relationships within the technology organization to manage agendas with critical technology partners.
• Interface with external vendors to ensure resolution of issues and strategic enhancements.
• Proactively identify improvements and address them through independent thinking within a consensus-driven team.
• Work closely with development teams to identify and escalate persistent issues.
• Partner with testing and release control teams to move tested code into production.

Requirements

• 5+ years of experience in financial services technology, ideally with a focus in investment management.
• Strong understanding of the SDLC process, with a focus on application support and release management.
• Experience supporting applications hosted on the cloud (AWS experience preferred).
• Technical fluency to automate manual processes in the production environment (python hands-on experience preferred).
• Experience with Business intelligence tools (Tableau preferred).
• Experience with Enterprise Scheduling/workflow software (autosys preferred).
• Direct experience with the Atlassian product suite, including JIRA and Confluence.
• Experience using service management tools (ServiceNow preferred).
• Ability to make changes to existing code for minor bug fixes/enhancements (Experience with Java preferred).
• Experience with Sybase and MS SQL Server, including SQL database query and reporting experience.

Nice-to-haves

• Experience working in a DevOps environment combined with a demonstrated experience in an Agile development environment.
• Experience with assisting development, testing and release teams with CI/CD pipelines.
• Knowledge of the trading lifecycle, portfolio management and trading systems.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities