PHARMACEUTICAL Lab /Desktop Support Engineer

$79,040 - $83,200/Yr

Acestack - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

About the position

The Lab Support role is a critical position within a pharmaceutical company located in Cambridge, MA. This position requires a strong background in benchtop support, particularly within the pharmaceutical industry, with experience in companies such as Pfizer, Abbott, Vertex, BMS, and Lilly. The candidate will be responsible for ensuring that laboratory equipment and IT infrastructure are functioning optimally to support laboratory operations. This includes a thorough understanding of Good Laboratory Practices (GxP) and Good Manufacturing Practices (GMP), which are essential for maintaining compliance in a regulated environment. In this role, the individual will also need to have a good exposure to IT infrastructure, including knowledge of antivirus software, Active Directory, and asset management systems. The ability to troubleshoot and resolve issues related to laboratory equipment and IT systems is crucial. The candidate will work closely with laboratory personnel to ensure that all systems are operational and that any technical issues are addressed promptly. Additionally, while not mandatory, experience with Lace Box and Empower Systems is considered a valuable asset. Familiarity with medical instruments and their connections to desktops, as well as an understanding of various laboratory instruments such as plate readers, spectrometers, and calibrators from manufacturers like Waters and Agilent, will enhance the candidate's effectiveness in this role. Previous IT experience with vendors like Perkin Elmer in a similar capacity will also be beneficial.

Responsibilities

• Provide benchtop support for laboratory operations in a pharmaceutical setting.
• Ensure compliance with GxP and GMP processes in laboratory practices.
• Manage and troubleshoot IT infrastructure related to laboratory equipment.
• Assist in the connection and setup of medical instruments to desktops.
• Collaborate with laboratory staff to resolve technical issues promptly.

Requirements

• Experience in handling benchtop support for pharmaceutical companies such as Pfizer, Abbott, Vertex, BMS, or Lilly.
• Understanding of GxP and GMP processes.
• Good exposure and understanding of IT infrastructure, including antivirus, Active Directory, and asset management.

Nice-to-haves

• Support experience with Lace Box and Empower Systems.
• Exposure to medical instrument connections to desktops.
• Understanding of various medical instruments in labs, such as plate readers and spectrometers.
• Past IT experience with vendors like Perkin Elmer in a similar capacity.

Benefits

• Contract position with competitive pay ranging from $38.00 to $40.00 per hour.
• Day shift schedule.
• Opportunity to work in a reputable pharmaceutical company.