Pharmacy Administrative and Participant Engagement Coordinator

Poverello Center - Wilton Manors, FL

Full-time - Entry Level

Wilton Manors, FL

Social Assistance

About the position

The Pharmacy Administrative and Participant Engagement Coordinator at Poverello Center, Inc. plays a crucial role in managing administrative tasks within the 340b Pharmacy while enhancing participant engagement and retention strategies for the EXTRA Care Clinic. This position is essential for ensuring the efficient operation of pharmacy services and improving health outcomes for underserved populations, particularly those living with HIV or chronic illnesses. The role requires strong administrative skills, excellent customer service, and the ability to connect with diverse individuals.

Responsibilities

• Maintain and reconcile financial records related to pharmacy operations, ensuring accurate tracking of dispensing reports and client payments.
• Assist with managing cash flow and tracking payments related to social determinants of health support, including rent, utilities, and medication.
• Provide exceptional customer service by addressing client inquiries regarding pharmacy services through phone calls, texts, and in-person communication.
• Oversee data management for pharmacy-related services, ensuring compliance with reporting requirements and assisting with monthly audits.
• Generate required reports for grant compliance and assist in developing strategies for improving pharmacy services.
• Engage program participants and potential clients to connect them with the EXTRA Care Clinic, ensuring they receive the care and support they need.
• Provide consistent, positive customer service by responding to inquiries and proactively following up with clients.
• Foster client relationships through open communication, trust-building, and creating tailored strategies for participant retention.
• Develop and implement retention strategies based on client behavior and feedback to enhance engagement and participation in clinic services.
• Work closely with the team to identify areas for improvement in client engagement and satisfaction.
• Help with conflict resolution and ensure participants feel valued and heard.

Requirements

• Bachelor's Degree in Human Services or equivalent required; college coursework in healthcare administration, social services, or related fields preferred.
• Previous experience in customer service, healthcare administration, or a related role.
• Strong communication, organizational, and problem-solving skills.
• Ability to multi-task and adapt to a fast-paced environment while maintaining attention to detail.
• Empathy and a client-first approach to service.
• Experience with electronic medical records (EMRs) and/or QuickBooks is a plus.

Nice-to-haves

• Bilingual in Haitian Creole and English or Spanish and English is highly preferred.
• Experience in social work or human services.

Benefits

• Competitive salary range of $39.6K - $50.1K per year.
• Opportunities for professional development and training.