About the position
At Ochsner Health, we are dedicated to serving, healing, leading, educating, and innovating since our inception in 1942. Our commitment to excellence is reflected in every award earned, every record broken, and every patient helped, all thanks to our dedicated employees. This position involves performing clerical duties in accordance with established policies and regulations, assisting with inventory duties, and data entry. The role requires providing excellent customer service to our customers and reporting any questions or concerns to pharmacy management. To succeed in this role, an individual must be able to perform each essential duty satisfactorily, and reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential duties. The job description serves as a summary of the primary duties and responsibilities associated with this position. It is not intended to be an exhaustive list of all duties and responsibilities, and the contents are subject to change at the company's discretion. The role requires a high school diploma or equivalent, and no prior work experience is necessary. The individual must possess computer skills and dexterity for data entry and retrieval of information, along with effective verbal and written communication skills. Proficiency with Windows-style applications and various software packages specific to the role is essential, as well as strong interpersonal skills to interact positively with individuals from diverse cultural backgrounds. The responsibilities include operating and balancing a cash register, organizing medication returns, greeting customers, handling phone calls and Rx messages, accurately entering cycle counts, couriering medications, and maintaining cleanliness in the pharmacy. The incumbent must adapt their behavior to the specific patient population, ensuring respect for privacy and effective communication. The role also requires knowledge of current federal, state, and local laws, accreditation standards, and compliance with all regulations. Ochsner Health is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Responsibilities
- Perform clerical duties in accordance with established policies and regulations.
- Assist with completing inventory duties and data entry.
- Provide excellent customer service to customers, reporting any questions or concerns to pharmacy management.
- Operate and balance cash register to ensure accurate payment collection when needed.
- Organize medication returns and monitor receipt of pharmacy orders.
- Greet customers and provide customer service in a warm and friendly manner.
- Handle phone calls and Rx messages for missing dosages.
- Accurately enter cycle counts into the computer system.
- Courier medications as needed.
- Immediately forward medication-related questions to Pharmacist/Pharmacy Technicians as necessary.
- Organize and clean pharmacy shelves and floors.
- Adapt behavior to the specific patient population, respecting privacy and communication styles.
- Remain knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements.
Requirements
- High School Diploma or equivalent required.
- No prior work experience required.
- Must have computer skills and dexterity for data entry and retrieval of information.
- Effective verbal and written communication skills.
- Proficient with Windows-style applications and various software packages specific to the role.
- Strong interpersonal skills to interact with individuals of diverse cultural backgrounds.
- Ability to work effectively to complete all assigned tasks within a given time period.
- Excellent customer service skills and ability to work within a group setting.
- Firm understanding of confidentiality and HIPAA laws.
