Walgreens Boots Alliance - Houston, TX
posted 4 days ago
Part-time - Entry Level
Houston, TX
5,001-10,000 employees
Health and Personal Care Retailers
About the position
The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized store environment.
Responsibilities
- Engages customers and patients by greeting them and offering assistance with products and services.
- Models and shares customer service best practices with all team members.
- Provides customers with courteous, friendly, fast, and efficient service.
- Registers customer purchases on assigned cash register and processes transactions accurately.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
- Reports prescription errors to the pharmacist on duty and adheres to company policies regarding pharmacy errors.
- Handles telephone calls that do not require personal attention of the pharmacist.
- Processes manual claims for third party program prescription services in a timely manner.
- Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
- Constructs and maintains displays, including promotional and seasonal merchandise.
- Provides customer service in the photo area and assumes web pick-up responsibilities.
- Ensures clean, neat, and orderly store condition and appearance.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Nice-to-haves
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills for accurate prescription filling.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
Benefits
- Flexible scheduling
- Employee discounts
- Health insurance options
- 401k plan
- Paid time off
