About the position
As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering a distinctive and delightful customer experience. Your primary responsibilities will include registering sales on the assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist, you will assist in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions. This position requires you to engage with customers and patients by greeting them and offering assistance with products and services, ensuring a positive customer experience by resolving issues and answering questions. You will model and share customer service best practices with all team members, emphasizing interpersonal habits such as greeting, maintaining eye contact, and courtesy. Additionally, you will be responsible for recommending items for sale to customers, processing transactions, and maintaining a clean and well-organized workspace. Your duties will also include assisting pharmacists in scheduling and maintaining workflow, entering patient and drug information accurately, and filling prescriptions while checking for possible interactions. In this role, you will handle telephone calls that do not require the pharmacist's personal attention and process manual claims for third-party prescription services. You will assist with inventory management activities, ensuring compliance with state and local laws regarding regulated products, and constructing and maintaining displays for promotional and seasonal merchandise. You will also provide customer service in the photo area and assume web pick-up responsibilities. Training and personal development are essential, as you will be required to earn and maintain PTCB certification and attend training sessions as requested by your manager.
Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register and provides courteous checkout service.
- Assists the pharmacist under direct supervision in the practice of pharmacy.
- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive experience.
- Models and shares customer service best practices with team members.
- Recommends items for sale and trade-up or companion items to customers.
- Processes customer purchases, including cash handling and returns.
- Maintains cleanliness and organization of counters and shelves.
- Enters patient and drug information accurately into pharmacy systems.
- Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
- Reports prescription errors to the pharmacist immediately.
- Handles telephone calls that do not require pharmacist's attention.
- Processes manual claims for third-party prescription services.
- Assists with inventory management activities, including ordering and unpacking shipments.
- Ensures compliance with state and local laws regarding regulated products.
- Constructs and maintains promotional displays and resets as directed.
- Provides customer service in the photo area, including digital passport photos.
- Assumes web pick-up responsibilities and monitors orders.
- Maintains a clean and orderly store condition and appearance.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice-to-haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer good math skills for accurate prescription filling.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- Paid time off
- Employee discounts
- Flexible scheduling
