Pharmacy Customer Service Associate

Walgreens Boots Alliance - Rainbow City, AL

Full-time - Entry Level

Rainbow City, AL

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also support inventory management and maintain a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases.
• Maintains cleanliness and organization of counters and shelves.
• Enters patient and drug information into pharmacy systems accurately.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Reports prescription errors to the pharmacist immediately.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains promotional displays and resets as directed.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures compliance with state and local laws regarding regulated products.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills and knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Experience in a retail environment for at least six months.
• Prior work experience with Walgreens.
• Good math skills for counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.

Benefits

• Flexible hours
• Training and personal development opportunities
• PTCB certification support